Refund & Cancellation Policy

1. Policy Overview

At Astria & Co., we are dedicated to delivering world-class digital solutions. Because our work involves custom creative design, bespoke software engineering, domain procurement, and digital marketing strategy tailored uniquely to each client, this Refund & Cancellation Policy defines the transparent guidelines governing project cancellations and refund requests.

2. Mandatory 10% Deduction & Operational Justification

Whenever a refund is approved and processed, a fixed 10% deduction is applied to the gross refundable amount. The remaining 90% is disbursed directly to the client.

This 10% deduction is non-negotiable and exists strictly to offset immediate, irreversible out-of-pocket costs incurred by Astria & Co. at the moment of client onboarding:

3. Project Cancellation Guidelines

Clients may request to cancel a project or ongoing service agreement under the following conditions:

• Prior to Project Kickoff: If a cancellation notice is submitted in writing within 48 hours of initial payment and prior to any design, wireframing, or engineering execution, the Client will receive a 90% refund (the total amount paid less the mandatory 10% deduction for domain registration and payment gateway platform fees).
• During Active Project Phases: If a project is cancelled while in progress, fees will be prorated based on the completed deliverables and milestones achieved up to the cancellation date, with the mandatory 10% platform/gateway deduction applied to any remaining refundable balance.
• Monthly Retainer Contracts: Retainer services (e.g., Meta Ads management, continuous video editing) require a written notice of cancellation 14 business days prior to the start of the next billing cycle. Fees for the current active billing cycle already underway are non-refundable.

4. Refund Eligibility & Non-Refundable Items

Due to the irreversible nature of custom digital services, the following limitations apply:

• Delivered & Approved Assets: Once final website source code, Figma designs, high-resolution vector assets, or production videos are delivered, reviewed, and approved, payments associated with those milestones are strictly non-refundable.
• Third-Party Costs & Ad Spend: Direct advertising spend remitted to platforms (such as Meta Ads, Google Ads, or TikTok Ads) is managed on the Client's ad accounts and is entirely non-refundable by Astria & Co. Similarly, specialized third-party software subscriptions, font licenses, or domain purchases acquired on behalf of the client are non-refundable.
• Client Delays: If a project is stalled or delayed due to a Client's failure to provide mandatory inputs, content, or approvals for more than 30 consecutive calendar days, the deposit and completed milestones remain non-refundable.

5. Refund Processing Timeline & Method

All refunds are credited strictly via the original payment method used during checkout (e.g., original credit card, debit card, UPI ID, or net banking account) through our authorized payment processors (Stripe, Razorpay, or banking partner). In compliance with anti-money laundering (AML) and banking standards, we cannot issue refunds to alternate third-party bank accounts.

6. How to Initiate a Request

To request a cancellation or refund, send an official email with your invoice number, project title, and reason for request to: